Use and maintenance

Smart Toilet Encyclopedia

Use Maintenance FAQ

Sterilization flushing small knowledge

 

ultraviolet sterilization
Start ultraviolet rays after 10 seconds from the seat, and stop working for 3 minutes; When ultraviolet rays work, the "ultraviolet sterilization" indicator light on the side button is ice and snow blue light; After the end, the "ultraviolet sterilization" indicator light is red.
• Install the UV lamp device on the smart toilet.
• This function is limited to some models.

 

Power failure flush
• When the product is not plugged in, press the "key flush" button to realize the power failure flush function.
• When the above operation is invalid, you need to replace the battery or contact the after-sales service center.
• In the process of flushing, hip cleaning, women washing and other functions can not be used.

 

Automatic flushing
When the human body is seated, it will automatically flush once.
 

Warm air flushing
• Press the "Warm Air Drying" button to start the warm air function and perform a flush.
 

foot sensation flush
• Just reach the foot to the sensing position, which can achieve flushing function.
• This function cannot be enabled when seated.

 

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400 National Service Hotline

400-006-7818

WeChat service number

WeChat service number

Scan the left two-dimensional code to make an appointment for maintenance

Dear customer:Thank you for choosing our intelligent toilet! In order to ensure the normal use of the product, please clean and maintain the product regularly!


Note:

Be sure to cut off the power supply, close the water supply angle valve and stop the water supply before cleaning and maintenance.
It is strictly forbidden to rinse this product with water during maintenance.

Maintenance of 1. filter

For your health, please clean the filter screen (or replace the filter) in time according to the local water quality.
When the cleaning intensity is found to be weakened, please clean the filter screen (or replace the filter) in time.
When removing the filter, be sure to close the water supply angle valve
When installing the filter, please tighten it firmly to avoid water leakage
Use 1 yuan coin to rotate counterclockwise to easily open the filter
It is recommended to clean the filter screen once every 2 months.
 

Maintenance of 2. Nozzle and Nozzle
Manually clean the nozzles and nozzles: clean the nozzles and nozzles regularly, or clean them immediately after dirt is found
Press and hold the side key (hip cleaning function key) for 2 seconds in the unseated state, the washer is extended and covered with water flowing out of the washer surface. Brush the nozzle and nozzle with a toothpaste-coated toothbrush. You can't use too much force. After brushing and cleaning, press the side button (stop button) to retract the nozzle.
 

3. plastic products and ceramic cleaning and maintenance:
• Clean the toilet body regularly, or immediately after getting dirt. If not cleaned frequently, the dirt may form stubborn dirt;
Please use warm water and non-corrosive detergent to clean the toilet seat cover, seat ring and back cover, and then gently wipe with a damp cloth to ensure that there is no detergent residue on the seat ring. The ceramic body can be cleaned with a soft brush, rag or sponge, with neutral detergent and cold or warm water (corrosive detergent is strictly prohibited)
4. anti-freezing in winter (when the ambient temperature is lower than 4°C):
• When not in use for a long period of time, such as traveling or traveling.
1, first close the water supply angle valve, and then press the flush button, ceramic drainage.
2. After 30 seconds of drainage, please be sure to unplug the power plug.
• In the cold winter, when the product is transported over a long distance or stored for a long time, the remaining water in the product may freeze. To prevent damage from freezing, take antifreeze measures.
• When dust or dirt is attached to the product, wipe the product with a soft damp cloth.
• The ceramic part can be cleaned with a soft brush, rag or sponge, with a neutral detergent and cold or warm water.
• Do not use unsuitable cleaning agents (such as concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, methyl ethyl ketone, benzene, toluene, phenol, cresol, dimethyl formamide, methyl ether, soybean oil, acetate, 40% nitric acid, concentrated hydrochloric acid, 95% alcohol, gasoline, kerosene, brake oil, etc.).
Precautions
• In a warm room, leave the product for 30 minutes to thaw naturally before applying water and electricity.
• If freezing occurs and no water is sprayed, cover the toilet water supply hose with a cloth soaked in hot water. Thaw the water supply hose (do not pour hot water or blow hot air on the toilet water supply hose).
• Do not add water or detergent to the inside of the smart toilet or remote control. Do not wet the smart toilet and power plug with water or detergent. Otherwise, there may be a risk of electric shock and fire.

Precautions before maintenance

 

Before maintenance, please cut off the power supply, close the water supply angle valve and stop the water supply.
• Do not rinse the product with water during maintenance.


Cleaning and maintenance
Maintenance of pre-filter

• The pre-filter is installed on the water supply angle valve, not in the vicinity of foreign body pressure or corrosive substances.
• The installation position of the pre-filter should be far away from overheated heat sources (heaters, bath bully lamps, etc.), and should be installed indoors. It is forbidden to expose to the hot sun or places where it is cold and frozen.
Please replace the pre-filter in time after the service life, and can not be reused.
• If there is no one at home for a long time (travel, etc.), please close the water supply angle valve.
It is recommended to replace the filter every 6 months.
 

Maintenance of steel mesh filter
• For your health, please clean the filter (or replace the filter) in time according to the local water quality.
When the cleaning intensity is weakened, please clean the filter screen (or replace the filter) in time. When removing the filter, be sure to close the water supply angle valve. In addition, when installing the filter, please tighten it firmly to avoid water leakage.
• Turn the filter counterclockwise with a $1 coin.
It is recommended to clean the filter screen once every 1-2 months.
 

Anti-freezing in winter (when the ambient temperature is lower than 4°C)
• When not in use for a long period of time, such as traveling or traveling.
1. Close the water supply angle valve first, and then press the remote control flush button on the remote control to drain the ceramic once.
2. After 30 seconds of drainage, please be sure to unplug the power plug.
• In the cold winter, when the product is transported over a long distance or stored for a long time, the remaining water in the product may freeze. To prevent damage from freezing, take antifreeze measures.
• When dust or dirt is attached to the product, wipe the product with a soft damp cloth.
• The ceramic part can be cleaned with a soft brush, rag or sponge, with a neutral detergent and cold or warm water.
• Do not use unsuitable cleaning agents (such as concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, methyl ethyl ketone, benzene, toluene, phenol, cresol, dimethyl formamide, methyl ether, soybean oil, acetate, 40% nitric acid, concentrated hydrochloric acid, 95% alcohol, gasoline, kerosene, brake oil, etc.).
 

Cleaning and maintenance method of nozzle
• In the state of starting up and leaving the seat, press and hold the body hip wash key for more than 2 seconds and the cleaner will automatically extend. If there is dirt in the nozzle, you can gently hold the cleaner with one hand and clean it with a toothbrush with the other hand. Press the stop button on the side button to retract the nozzle.
• Do not use excessive force, otherwise the nozzle may be damaged.

Precautions
• In a warm room, leave the product for 30 minutes to thaw naturally before applying water and electricity.
• If freezing occurs and no water is sprayed, cover the toilet water supply hose with a cloth soaked in hot water. Thaw the water supply hose on the water supply hose (do not pour hot water or blow hot air on the toilet water supply hose).
• Do not add water or detergent to the inside of the smart toilet or remote control. Do not wet the smart toilet and power plug with water or detergent. Otherwise, there may be a risk of electric shock and fire.

Introduction of intelligent toilet


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Intelligent toilet is a kind of automatic sanitary ware Yongping, which can provide clean water for buttocks and buttocks according to user requirements and adjust the cleaning water temperature. Most intelligent toilet also has comfort functions such as seat ring heating, warm air drying and odor elimination.

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Intelligent toilet can bring many benefits to our healthy life, such as: 1. Shupressed water can deeply clean the buttocks without leaving dead corners, and avoid the incomplete cleaning method of paper towel to cause pollution spread and cross infection; 2. Shupressed water can massage around the buttocks, promote human blood circulation, and long-term use can prevent constipation, hemorrhoids and other diseases; 3. Seat heating and other functions can allow you to avoid the suffering of cold seat when going to the toilet in the cold winter. 4. The self-cleaning function of the toilet solves the problem that the traditional toilet is difficult to clean, and has the deodorizing function to enhance your toilet experience.

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Ordinary toilet can only be used for the single function of toilet drainage. In addition to the basic functions of ordinary toilet, intelligent toilet also has the functions of buttocks cleaning, seat ring heating, warm air drying, automatic/manual drainage, automatic/manual flip cover, personality setting, and even medical health detection/monitoring, which not only improves people's ability to clean buttocks and reduce the occurrence of diseases, improve people's comfort, health, convenience, improve people's toilet experience.

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The operation of the smart toilet is very simple, only a few simple buttons can complete all functions. It can be controlled by the remote control or operated by the buttons on the panel. According to the instructions or the guidance of the relevant personnel, after using it once or twice, you will naturally go to the toilet.

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The working principle of the smart toilet is to control parameters such as water, temperature, and flushing intensity through built-in sensors and controllers, so as to realize the cleaning, drying, and heating functions of the toilet.

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After using the smart toilet, wiping with a small amount of paper towel is more conducive to keeping the buttocks dry, but it is not recommended to reuse the towel to avoid cross-infection.

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According to the structure classification, there are only floor toilet, wall-mounted toilet and intelligent cover plate in the west. According to the function division, there are light intelligence and full intelligence. According to the style division, there are glacier series, enjoy life series, German wisdom art series and reach realm series. You can consult your store sales staff or industry professionals to choose the right model for your needs.

Cleaning and health protection

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Can anyone use a smart toilet?


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Yes, smart toilets can meet everyone's needs. It is also suitable for those who have skin problems and need special care: because the smart toilet can provide a complete and gentle cleaning method.
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Why do I need to clean my buttocks after going to the toilet?


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After using the toilet, cleaning the buttocks in time can reduce the risk of anal and vaginal infections. Just as you can feel more relaxed and comfortable with a warm bath, cleaning your hips is the same, helping you keep your body healthy and hygienic.
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Why is the smart toilet a good choice for toilet?


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Intelligent toilet automatic deodorization, buttocks cleaning, female cleaning, no water pressure limit, remote control/foot feeling quick operation, "warm in winter and cool in summer" constant water temperature adjustment, safety and hygiene, not easy to breed bacteria and other functions improve the comfort of toilet. Compared with traditional toilet, intelligent toilet is of course preferred.
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Are smart toilets suitable for the elderly or disabled?


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Smart toilets can help people with disabilities, but it also depends on their physical functions. The one-key knob makes the smart toilet simple and convenient to use. Some models may be especially suitable for people with disabilities because they combine bidet and warm air drying functions. Before installing a smart toilet for a person with a disability, consult their health advisor. Please choose a professional to install the smart toilet.
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Pregnant women during pregnancy can use smart toilet?


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The whole pregnancy can rest assured that the use of intelligent toilet. Soft water flow, moderate water temperature, help pregnant women to relax. A key knob makes the smart toilet simple and convenient to use. Women's washing function provides meticulous care for all women at different stages.

Technical support behind the smart toilet

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Does it cost a lot of money to install a smart toilet?


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There is no significant difference between the cost of installing a smart toilet and the cost of installing a traditional toilet.
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What are the requirements for the installation of the smart toilet for the toilet structure?


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You only need to ensure that the smart toilet has power supply. Before installing the smart toilet, please make sure that the socket in your bathroom is in the proper position. Or you can ask an electrician to help you rearrange the circuit to ensure the power supply of the smart toilet. You may also need to modify the bathroom pipes to supply water to the smart toilet.
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Can I move the smart toilet with me when I move?


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Normally, our smart toilets cannot be moved once installed.
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Do I need the landlord's consent before installing a smart toilet?


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It all depends on your rental contract. If in doubt, you are advised to consult with the landlord.
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How long does it take to install a smart toilet?


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Without changing the toilet structure, it takes about an hour for professionals to install a smart toilet.
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What is the difference between the cost of the smart toilet and the ordinary toilet?


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It all depends on the housing population, the selected toilet function and model, and the energy source used. The water consumption of the smart toilet is equivalent to that of the traditional flush toilet. For traditional toilets, the cost is related to the number of uses and the cost of public facilities in your area. In addition, the installation of smart toilet can also reduce the cost of paper towels for you.
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How to clean the smart toilet?


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The net guard function can clean and sterilize the inside of the toilet to keep it clean and sterile. The toilet is glazed with easy cleaning, which is simple to wipe. The rimless base and detachable toilet cover ring are better to take care of. If you intend to use a wall-mounted toilet, cleaning is more convenient.
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What if my smart toilet fails?


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Our smart toilet will fail only in rare cases. If there is a technical failure that you cannot solve, please contact Xiwei's customer service immediately.

Xiwei Replacement Service Process Operation

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When can I buy a machine and enjoy the replacement repair?


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From 2024.1.1 onwards, we will purchase Xiwei toilet products and install and activate the registered Xiwei maintenance system. If the machine has performance failure or quality problem (non-human factor damage) within 1825 days, we can enjoy the replacement repair service (excluding ceramic body).
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How to apply for replacement repair service?


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After the product fails, the after-sales engineer will contact you for replacement service after uploading information through the official hotline 400-006-7618 or the official public number "service reservation" online for identification.
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I bought the Munich CM1Z in March 2024. I just went to the toilet and found that the seat ring heating could not be started. In this case, can I change to a new machine?


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You can. The toilet seat is a product performance failure, and the product was purchased in March 2024, meeting the replacement requirements. The user can replace the machine with the maintenance system certificate.
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The product has been replaced with a new one because of the seat ring problem. In case the same problem occurs after less than half a year, can it be replaced with a new one?


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Yes, the new machine after replacement can still enjoy replacement and normal three guarantees service in case of product performance failure within the 5-year warranty from purchase.
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I stopped working a few days after I bought the toilet. I found an old master my family knew and took it down. Said the circuit board burned. Can I still participate in the "replacement repair" service and change to a new toilet?


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Products applying for "replacement repair" service need to be identified by Xiwei engineers. Because your toilet was not dismantled by Master Xiwei, it does not meet the requirements of the "replacement repair" activity.
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Is the new machine (excluding ceramic body) in the Xiwei maintenance system? I forgot to register when I bought it, but I didn't remember it all the time?


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If the Xiwei maintenance system is not registered, the user can re-register the Xiwei maintenance system to activate. After verification by the Xiwei after-sales service center, the date of delivery will be taken as the validity period of the rights and interests, and the user can still enjoy the policy of "1825 days for a new machine.
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What do I need to do if the toilet fails?


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Only need to provide photos or videos of the products in question to the after-sales service engineers. As long as they meet the conditions for replacement, Xiwei will send the new machine straight home and send special personnel to install it at home. The new machine will be replaced at once.