7*24 hours national service hotline:400-006-7818

SEEWIN has always paid attention not only to product experience, but also to the happiness index of users using products. It has always believed that user satisfaction is the primary standard, and it follows a service system of 1 criterion, 3 satisfaction and 0 distance to provide high-quality products and worry-free services in the whole process.

SEEWIN service concept

Service goal: 100% customer satisfaction, the pursuit of consumer "zero customer complaint"

Service standard: 100 points if you do it carefully!

Service tenet: only customer satisfaction, we can survive!

SEEWIN 130 Service System

1, 1 criterion: customer satisfaction is the only criterion for testing our work. SEEWIN is committed to improving the quality of life of consumers through high-quality products and fast and considerate service. Consumer satisfaction is the biggest driving force for us to move forward, and it is the only criterion for testing our work.

2.3 Satisfaction: Starting from the three dimensions of service time, service process and service result. Time satisfaction: consumers can flexibly make an appointment according to their own conditions. SEEWIN can come to their homes on time to realize "quick service", 400 the hotline, connect with one button, and respond quickly. Process satisfaction: headquarters straight hair, free renewal, free on-site installation and free delivery; Satisfied results: with the policy of fast service of 100 "replacement repair", one-stop solution without worries

3, 0 distance service: service endless, to provide users with the ultimate service experience beyond expectations is our mission. No matter when and where, we always uphold the professional, sincere, trust, value of the spirit of service, to provide users with quality services; user-centered, to solve practical problems for users.

The rights and interests that can be enjoyed by purchasing SEEWIN bathroom products
SEEWIN provides high-quality and high-quality bathroom products, and always keeps the attention to the practical and subtle needs of customers. This is our more focused to provide customers with one-stop quality consulting, installation and use of guidance.
West only strict implementation of national laws and regulations, to provide you with professional machine 5 years quality assurance. In order to ensure that you can enjoy the healthy life brought by intelligent technology for a long time, we have carried out extremely rigorous quality tests on each SEEWIN intelligent product in professional laboratories. From the moment you own the SEEWIN Smart Toilet, you will be able to enjoy the high-quality enjoyment brought to you by SEEWIN Smart for a long time!

How to return and exchange goods? Return and exchange regulations

If a performance failure occurs within 15 days from the date of receipt of the product, the consumer may choose to replace or repair the product.
Within the validity period of the three guarantees, repair the product twice (referring to the safety performance failure and service performance failure of the product have been dealt with twice, excluding the repair of other quality problems), and the product still cannot be used normally (referring to the product safety performance or service performance cannot reach the requirements specified in the product standard or does not have the service performance recognized by the public as the product should have), with a valid certificate for free for consumers to exchange the same specifications of the product.
Within the validity period of the three guarantees, if the seller meets the conditions for replacement, and the seller requests a return because there are no products of the same model and specification, and the consumer is unwilling to exchange products of other models and specifications, the seller shall return the product; there are products of the same model and specification, When the consumer is unwilling to exchange and requests a return, the seller shall return the product and charge the consumer depreciation fee for the used product according to the prescribed standards.
In case of any conflict between the above provisions and the current relevant national laws and regulations, the legal provisions shall prevail.

Return process

If the goods are not delivered, please bring all the purchase vouchers and contact the store directly for return and exchange.
If it has been delivered or used, first contact the store where it was purchased to request a return or exchange. For artificially caused products, packaging, depreciation, etc., the corresponding loss fee will be charged.